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Technical Account Manager

Red Canary

Apr 12

Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Our combination of market-defining technology, processes, and expertise are preventing breaches every day. We are completely changing the way security is delivered and setting the new standard for security. If our mission resonates with you, let’s talk!  

What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless

Challenges You Will Solve

At Red Canary, we are relentless in our mission to improve security—not just for our customers, but for the entire community. As part of this goal, we are hiring a Technical Accounts Manager to help drive our Consulting Partners’ success by augmenting and extending their security impact using the Red Canary platform. 

In this role, you will understand our partners’ needs and relentlessly advocate for their continued success in their use of the Red Canary Platform. You will ensure that we are consistently delivering quality, creating a world class partner experience by providing unparalleled technical support, optimizing internal processes to increase efficiency at scale, and making relevant connections between our partners to help them grow their networks and business. You will bring kindness, empathy, and authenticity to each interaction by leveraging your unique understanding of the sensitivity and urgency associated with Incident Response processes, supporting our partners and their customers through training, expertise sharing, and technical support. Finally, you will identify and prioritize doing what is right for the partner and customer at all times, from technical recommendations and answers during pre-sales conversations to technical and sales support throughout the duration of the partnership.

What You'll Do

    • Advocate for our Partners - Ensure sustained operational success with partners and our shared customers by providing expert security advice and technical support while advocating for future platform needs and third party integrations that improve overall experience and accommodate new business cases.
    • Grow our Partner Network- Support incident response partner recruiting efforts across all phases of the security consultant workflow by answering technical questions, providing demos and proof of concepts, producing thought leadership and informational outreach, and explaining our operational value to partner prospects.
    • Manage Partner Relationships - Confidently manage technical conversations and day-to-day support with security practitioners and executive audiences alike, building highly engaged technical relationships to maximize partner experience using Red Canary.
    • Demonstrate Technical Expertise - Use your technical and operational knowledge of security services and underpinning technology solutions that drive investigations to inform and guide partners and the security community alike
    • Drive Internal Progress - Leveraging your creative problem solving abilities, familiarity with the security consultant workflow, and unique perspective within the company, identify and manage internal projects and process improvements  to consistently provide world-class partner experience as the team grows and expands to support new partners and business cases.

What You'll Bring

    • 2+ years experience working in a Security Operations Center (SOC) or performing Digital Forensics and Incident Response (DFIR)
    • Proficiency in managing relationships with security practitioners and senior leadership alike
    • Unshakeable desire to relentlessly advocate for partner and customer needs
    • Experience working within high-pressure environments and acting as an escalation for customers
    • Technical understanding of core security controls, specifically system-level controlsAbility to facilitate technical demonstrations in a pre-sales context
    • Exceptional verbal and written communication skillsFamiliarity with Endpoint Detection & Response (EDR) tools
    • Experience creating processes and documentation to improve operations
    • An Interest in speaking at conferences and/or research-driven reports
    • Digital Forensics and Incident Response (DFIR) experience
    • Experience with working with insurance carriers, consulting firms, and external counsel
    • Experience with multiple Endpoint Detection & Response (EDR) tools
    • Knowledge of Windows and Linux command-line and are comfortable with configuring systems, troubleshooting and interacting with scripts
Targeted Compensation Range (salary/uncapped commission): $168,750 OTE (depending on experience) + equity

Why Red Canary?
Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:
https://resource.redcanary.com/rs/003-YRU-314/images/BenefitsSummary_2022_RedCanary.pdf

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.