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Manager, Incident Handling

Red Canary

Sep 28

Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Our combination of market-defining technology, processes, and expertise are preventing breaches every day. We are completely changing the way security is delivered and setting the new standard for security. If our mission resonates with you, let’s talk!  

What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless

Challenges You Will Solve
The Incident Handling Team is our customers’ steadfast ally in helping secure their organization. In this customer-facing role, Incident Handlers are the voice of Red Canary’s customer security operations and play a myriad of roles depending on the changing needs of our customers. We proactively notify customers of security issues that require immediate attention, we provide deep insight into detected threats as we guide remediation and response efforts, and we provide independent, unbiased advice to help improve our customers’ security posture.

A manager on the Incident Handling team is a teammate, a mentor, and a positive force for good who is not afraid to get in the trenches of day-to-day customer interactions to do what is right for our customers. In this role, you will serve as a player/mentor to ensure the team meets our promise of positive security outcomes and improve the value of Red Canary’s product.

What You’ll Do

    • Be a leader on our Incident Handling team responsible for delivery of quality incident management, proactive outreach, reactive security support, and meaningful security advice
    • Manage, mentor, and coach a team of robust Incident Handlers to ensure overall team engagement, morale, and career growth
    • Define and handle operational metrics for reporting to identify improvement opportunities 
    • Investigate and support new methods, processes, and products that the team could adopt in order to help achieve our mission and improve our workflows
    • Serve as an escalation point for issues that may arise 
    • Be a key partner across security operations, community, support, and our customers to make sure they have the best possible customer experience
    • Partner with customers, helping them understand the full scope of information available and make informed decisions about their security program

What You’ll Bring

    • Operate as part of the Customer Security Operations extended leadership team to understand business priorities, contribute to strategic direction, and align operational efforts to larger business goals
    • Experience working in and managing people in a Security Operations Center (SOC), Incident Response organization, or similar security-focused field
    • Unshakable desire to mentor, coach, and lead a highly technical team
    • Strong security chops and a broad understanding of the evolving threat landscape
    • Unwavering customer advocacy and a dedication to doing what’s right
    • Exposure to fast paced work environments and customer escalations
    • Ability to optimize relationships with organizational leaders and drive initiatives to completion
    • Proficient in creating and running operational metrics that increase team efficiencies and quality
Targeted base salary range: $140,000 - $170,000 + bonus eligibility and equity depending on experience

Why Red Canary?
Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:
https://redcanary.com/wp-content/uploads/2021/01/Benefit-Summary-Red-Canary.pdf 

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.