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Group Manager, Product Operations

Red Canary

Sep 24

Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Our combination of market-defining technology, processes, and expertise are preventing breaches every day. We are completely changing the way security is delivered and setting the new standard for security. If our mission resonates with you, let’s talk!  

What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless

Challenges You Will Solve
Red Canary has massive goals. We will not accomplish those goals without becoming a product powerhouse. Our product mission is to create products and experiences that customers love and value. To do this consistently, we need a world-class product system and frameworks so that product managers can do their best work. Your ability to build product processes, drive the execution of product decisions, analyze and report on product metrics and key initiatives is essential to this mission.

This role will be responsible for building and improving a customer-first, outcome driven product development process and framework. You will own the Product Operations roadmap and communicate the vision and direction of Red Canary’s product system. You will develop and maintain a system for collecting, analyzing and reporting on qualitative and quantitative product data. You will thrive in collaboration with product managers and various cross-functional team members as both customers and partners to better Red Canary product development processes as well as our product itself. You will be passionate about the product management discipline and understand the benefits of frameworks and processes and how to optimize them in a way that is effective at delivering customer value.

What You'll Do

    • Identify opportunities to improve our product system and processes. Find ways to automate product manager’s responsibilities and tasks to drive consistency and efficiency across product management as a whole
    • Develop and drive the vision for a world class product system for Red Canary and communicate it to the organization
    • Improve the interactions and processes between the product team and other departments like Support, Customer Success, Sales and Engineering
    • Collect, create and maintain product operations intelligence dashboards and facilitate reporting of product analytics (e.g. usage data, cohort analysis, churn, aha moments, customer feedback, support trends)
    • Build qualitative and quantitative feedback loops for Product. Streamline intelligence as a whole between the product team and its counterparts in Red Canary.
    • Maintain templates, guides, frameworks and how-to references and resources so the product team can operate efficiently
    • Build a great product operations team by recruiting, hiring, leading and identifying underperformance
    • Collaborate on the group’s charter with the VP of Product Management and communicate this charter cross-functionally
    • Drive communications across all product and engineering functions reinforcing process, policies and best practices
    • Develop and maintain a continuing education program for product managers
    • Serve as “Chief of Staff” for the VP of Product Management, attending all key Product Management leadership meetings and helping to ensure execution of Product team decisions

What You'll Bring

    • Seven or more years of experience with at least one year of people management responsibilities
    • Experience leading business analysis and decisions in a fast paced, scaling technology company
    • Past experience in project, program or product operations preferred
    • Expert in best practices in product management and/or product operations preferred
    • Demonstrated success in company-wide alignment and change management for teams of 300+
    • Experience in customer-first product systems similar to Red Canary’s, especially important is familiarity with modern customer validation techniques
    • Deep experience in data analysis and framing recommendations to support impactful product decisions
    • Strong outcome-focused leader, adept at using customer insight, competitive+trend analysis, analytics and judgement to set direction
    • Ability to shape and evolve ways of working, organizational structure, values and culture
    • Passion for building products. A growth mindset. Willingness to own problems and a desire to make things better
    • Demonstrated impact in a world class SaaS product environment
Targeted base salary range: $150,000 - $180,000 + bonus eligibility and equity depending on experience

Why Red Canary?
Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:
https://redcanary.com/wp-content/uploads/2021/01/Benefit-Summary-Red-Canary.pdf 

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.