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Customer Success Operations Specialist

Red Canary

Aug 05

Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Our combination of market-defining technology, processes, and expertise are preventing breaches every day. We are completely changing the way security is delivered and setting the new standard for security. If our mission resonates with you, let’s talk!  

What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless

Challenges You Will Solve
We are looking for a structured, precise, and highly collaborative individual to join our Revenue Operations team as a Customer Success Operations Specialist. You will build Customer Success workflows, processes, and reporting to support the team as they work to expand, retain and support our customer base by being their security ally. Our company and team is scaling rapidly and you will be instrumental in ensuring that we maintain the highest quality standards during our rapid growth.

You are a results-driven,  well-organized individual who loves problem solving and collaborating with other teams. You have an eye for finding gaps and inefficiencies in workflows and processes, and have the knowledge and experience to fix and solve for those gaps, while leaning on other team members for their knowledge. You live in the tactical details of operations while maintaining sight of the 30,000-foot view of our company objectives.

What You'll Do

    • Ensure that the Red Canary CSM team operates in the most efficient manner possible
    • Gather, refine, and track Customer Success requirements for process/tool improvements using agile best practices
    • Manage impactful customer-messaging campaigns
    • Produce reporting for CSM leadership
    • Design and report on CSM workload measures
    • Produce, organize, and maintain CSM tool and process process documentation

What You'll Bring

    • Experience in operations for a complex SaaS renewal and expansion customer success team required
    • Minimum of three years experience working in customer success 
    • Experience forecasting renewals and expansions, including tooling and operations workflows, especially with Salesforce CPQ
    • High aptitude for data manipulation and technical integrations between tools
    • Cyber security, MDR experience or high-tech operations experience preferred
    • Experience with an agile/scrum work and iteration framework preferred
Targeted base salary range: $80,000 - $100,000 + bonus eligibility and equity depending on experience.


Why Red Canary?
Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:
https://redcanary.com/wp-content/uploads/2021/01/Benefit-Summary-Red-Canary.pdf 

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.