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Customer Success Enablement Manager

Red Canary

Oct 27

Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Our combination of market-defining technology, processes, and expertise are preventing breaches every day. We are completely changing the way security is delivered and setting the new standard for security. If our mission resonates with you, let’s talk!  

What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless

Challenges You Will Solve
As the Customer Success Enablement Manager on our rapidly growing Revenue Enablement team, you will craft, facilitate, and deliver sales enablement to support our Customer Success team. Leveraging your sales experience, coaching skills, and understanding of the customer journey, you will drive the ongoing growth of our Customer Success Managers. As we continue to scale our sales organization, you will deliver asynchronous learning across our various learning platforms to customer success learners nationwide. This position will ultimately be the “voice” of customer success enablement at Red Canary, taking in new initiatives and information and customizing it for the needs of the Customer Success team.

Please note: Preferred candidates will be located in the Denver Metropolitan Area.

What You'll Do

    • Cultivate a deep understanding of our product, sales methodology, and sales cycle
    • Partner with Customer Success leadership to identify current knowledge base and gaps
    • Develop, build, and deliver an onboarding program to support new Customer Success Managers
    • Collaborate with our Sales Enablement Content manager, as well as stakeholders across the business, to develop and deliver programs for customer success productivity and enablement, and product focused training to increase customer adoption and utilization
    • Gather and relay data points and feedback to CS Leadership and key stakeholders to continuously iterate on the customer success enablement strategy

What You'll Bring

    • Experience in a sales enablement, learning & development, or sales coaching role
    • Experience in a quota-carrying customer success position, preferably in the technology sales space
    • Understanding of how to teach, facilitate, and coach both in-person and virtual learners, as well as hybrid learners
    • Preferred: Previous experience with learning management and content management systems
Targeted base salary range: $115,000 (depending on experience) + bonus eligibility and equity.

Why Red Canary?
Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary: 

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.