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ChurnZero Administrative Specialist

Red Canary

Aug 09

Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Our combination of market-defining technology, processes, and expertise are preventing breaches every day. We are completely changing the way security is delivered and setting the new standard for security. If our mission resonates with you, let’s talk!  

What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless

Challenges You Will Solve
We are looking for an experienced ChurnZero administrator to join our Revenue Operations team. You will ensure that our Customer Success Operations and Management teams have reliable customer data within our CSM tool (ChurnZero) and that all integrations are working properly. As Red Canary continues to scale rapidly, customer data is the foundation of most of our strategic initiatives. It’s extremely important that this data is reliable, trustworthy and readily available.

Additionally, as we work towards greater scalability through automation, you will instrument the customer journey within ChurnZero to provide a highly automated, world class customer experience.

What You'll Do

    • Ensure customer-data integrity, accuracy, and accessibility within ChurnZero
    • Maintain and improve integrations between customer portals, ChurnZero, and Salesforce
    • Develop customer journeys, plays, and dashboards within ChurnZero as requested by Customer Success Operations
    • Manage work items though an agile scrum sprint process
    • Collaborate with teams across Red Canary as an advocate for the customer journey and Customer Success processes

What You'll Bring

    • 3 years of Customer Success Experience or 1 year Administrative experience with ChurnZero, Gainsight or similar Customer Success software.
    • Experience in operations for a complex SaaS company
    • High aptitude for data manipulation and technical integrations between tools
    • Experience with an agile/scrum work and iteration framework preferred
Targeted base salary range: $85,000 - $105,000 + bonus eligibility and equity depending on experience.


Why Red Canary?
Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:
https://redcanary.com/wp-content/uploads/2021/01/Benefit-Summary-Red-Canary.pdf 

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.