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Director, Public Sector Security Program


May 17

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Medallia’s security team is responsible for the security of the overall Medallia platform and entire global infrastructure. We are looking for an experienced and enigmatic person to lead our public sector security program. Medallia leads the federal experience management market, with aggressive plans to grow and expand it into existing and new markets. The person we are looking for will all aspects of our program. This role requires passion and strong leadership, creative thinking and innovative approaches to help stay a step ahead in securing our applications, services and data. You will lead and build a team that will deliver an outstanding security posture to our public sector markets.

Specifically, you will:Lead Medallia’s FedRAMP program, ensuring all activities such as continuous monitoring, annual assessments, and significant change requests are deliveredWork with other senior leaders to establish strategic plans, objectives and budgetsOversee high quality and timely delivery of projects and operational tasksRecruit and retain high performing and high caliber technical talentAlign with other security and compliance team leads to build uniform and complementary roadmaps and objectives Help guide product, engineering, and sales to deliver new capabilities to our public sector teamsWork closely with engineering and product teams to drive security issues to resolutionManage security vendor and partner relationshipsIdentify and deliver on opportunities for efficiencies and scaleEvaluate expansion of our public program, including DoD IL4/IL5/IL6, state and local, and international public markets

Min Qualifications

    • 5+ years of experience working with FedRAMP
    • 8+ years of experience managing, building and leading teams
    • Proven ability to work collaboratively across and within teams
    • Independent problem-solving capabilities and excellent communication skills
    • Deep understanding of FedRAMP, FISMA, and similar frameworks 

Preferred Qualifications

    • CISSP or CSSLP certification
    • Experience in other compliance frameworks such as ISO, SOC, HIPAA, HISTRUST
    • Keywords: Software Security, Application Security, (software) Architecture Review, Secure (software) Architecture, Secure (software) Design, Secure Code Review, (application) Pen-Testing, (application) Penetration Testing, Dynamic (security) Analysis, Static Analysis,
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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