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Sr. Manager – Security Customer Success - US Remote (East Coast Preferred)

Guidewire

Jun 24

Guidewire is looking for a Senior Manager of Security Customer Success to streamline and mature its Security Customer Success function responsible for building trust with customers by meeting and helping them to meet their security & compliance goals and obligations. This role will report to and work closely with the Head of Security Strategy and Programs. You will be managing a team of Security customer success analysts and overseeing the end-to-end security support needs during the entire customer and sales lifecycle. The ideal candidate understands security risks, software product and platform context, process efficiency and can effectively communicate with technical and non-technical audiences. 

Responsibilities

    • Security Customer Success Manager is the primary interface between the Information Security team and Guidewire’s Sales team and customers 
    • Support the Sales team with Security related expertise, for customer sales related activities throughout the customer and sales lifecycle 
    • Lead and manage the Security Customer Success team 
    • Responsible for Guidewire internal and customer facing Quarterly Business Reviews related to customer security requests 
    • Responsible for development of proactive Guidewire security content and resources 
    • Own, oversee, and optimize an efficient, scalable, and optimized Guidewire internal customer request case management process in collaboration with Sales and Engineering teams 
    • Define and measure the KPIs/KRIs to demonstrate value of the function to Guidewire’s customers 
    • Communicate effectively verbally and in written form, both internal and external to Guidewire 

Requirements

    • You are customer focused and find creative solutions to complex customer security requests, to ensure customer success 
    • You have experience in managing customer-related security requests, and large-scalecross team collaboration 
    • You have experience managing security programs for a cloud company and its pragmatic applications 
    • You understand the value of efficient processes and constantly look to improve them for productive scaling 
    • You are a people focused leader who helps your team to grow and to do the best work of their careers 
    • You are data driven, analytical, and can turn information into action 

Qualifications

    • B.S. degree in Computer Science, Engineering, or other relevant technical fields 
    • 3+ years of experience managing high performing customer facing teams required 
    • 5+ years of experience in customer success position strongly preferred 
    • Experience with cloud platform and SaaS security required 
    • Experience with SOC 1, SOC 2, ISO 27001, PCI, or equivalent required 
    • Demonstrated high level communication skills in both private and public settings 
    • Strong business acumen with excellent organizational, problem-solving, influencing without authority, and negotiating skills. Excellent day-to-day operating management skills 
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About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.

Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or [email protected]. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail [email protected] to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.