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User Researcher Intern - Summer 2022- US Remote

FireEye

Oct 01

Company Description

FireEye is the intelligence-led security company. Working as a seamless, scalable extension of customer security operations, FireEye offers a single platform that blends innovative security technologies, nation-state grade threat intelligence, and world-renowned Mandiant® consulting. With this approach, FireEye eliminates the complexity and burden of cyber security for organizations struggling to prepare for, prevent, and respond to cyber attacks. Learn more about FireEye's world-class solutions and global footprint at https://www.fireeye.com/company.html.

Job Description

The user research operations team at FireEye ensures product team stakeholders and executives have the proper data to make the best product and strategic decisions for our company. We do this by ensuring they have a regular stream of customer and user insights that are based on both qualitative and quantitative data.  

Our qualitative research actives include facilitating good research practices, sourcing quality customer and non-customer research participants, facilitating research synthesis, publishing and presenting research findings, and maintaining a repository of research reports and insights. Quantitatively, we conduct surveys to better understand user sentiment and analyze product telemetry to understand user activities in our products. We also conduct competitive benchmarking to better understand how our product experiences compare to our competitors. 

What You'll Do:

As a research intern you will assist our research operations team in the following activities: 

  • Establishing research goals with product stakeholders 

  • Selecting appropriate research methodologies 

  • Analyzing existing research 

  • Creating research plans and test scripts 

  • Interviewing users 

  • Moderating usability studies 

  • Synthesizing research findings 

  • Writing research reports 

By the end of the internship, we expect you to take the lead in planning, executing, reporting, and presenting at least one research initiative. 

Qualifications

Minimum Requirements:

  • You have high interest or passion for user research and/or user experience design 

  • Are enrolled in a post-secondary education program 

  • Have solid verbal and written communication skills 

 

Additional Information

At FireEye we are committed to our #OneTeam approach combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.