Mandiant is seeking a Community and Knowledge Manager (CKM) to drive the effectiveness and efficiency of self-service content. As a Community and Knowledge Manager (CKM), you are an integral part of the Customer Success Team. As a successful CKM, you will be responsible for managing the knowledge base and curating content through collaboration with our world-class technical subject matter experts. Deliverables range from client-facing knowledge articles to internal documentation for deploying technical solutions as well as establishing a world class unified portal experience for content search. You will use your highly analytical skills to derive user usage trends quickly, methodically, and accurately. The ideal candidate will have experience in providing technical content to customers and internal support teams focused on troubleshooting event data collection, networking, Linux, and virtual environments.
At FireEye we are committed to our #OneTeam approach combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Minimum Salary: $72,000. Final salary will be determined commensurately with cost of living, experience level, and/or any other legally permissible considerations.
Incentive Compensation: Eligibility for annual bonus subject to individual and company performance; eligibility for award of Restricted Stock Units subject to eligibility requirements, approval from FireEye’s Compensation Committee, and vesting terms
Benefits: Employer subsidized benefits include Medical, Dental, Vision, Life, and Disability Insurance. Subject to eligibility requirements, FireEye also offers the ability to participate in 401(k), Flexible Spending Accounts, Health Savings Accounts, Dependent Care Spending Accounts, and Employee Stock Purchase Program. FireEye also provides Paid Time Off, Flexible Paid Sick Time, and Paid Holidays.