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Renewals Representative - LATAM

Cyber Ark

Sep 24

Renewals Representative - LATAM


About CyberArk:


CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit, read the CyberArk blogs or follow on Twitter via @CyberArkLinkedIn or Facebook. 


Job Description:


 Alongside CyberArk’s broader Sales and Customer Success teams, our Renewals Representatives are playing a critical role in CyberArk’s customer CARE (Close, Adopt, Renew, Expand) strategy.  As such, CyberArk is looking for Renewals Representatives who are motivated, collaborative and process-oriented individuals to secure up-for-renewal dollars and identify possible expansion opportunities.  Ideal candidates will exhibit high levels of business and sales acumen all the while maintaining a customer-first approach.



  • Prepare and deliver sales renewal quotes for contracts 90 days prior to expiration
  • Effectively defend against competitive pressures, within perpetual and SaaS environments, and uncover additional expansion opportunities
  • Align closely with the Customer Success team to understand the health status of customers
  • Responsible for all assigned software subscription renewals, including partnering with external customers and internal team players to ensure timely and accurate execution of such
  • Ownership of contract processes along with corresponding customer communications encompassing co-terming, upselling and related subscription renewals
  • Take an account management approach to identify co-termination and reinstatement opportunities
  • Prepare forecasts of renewal bookings within a 10% accuracy rate
  • Communicate and effectively partner with Finance and Sales Management regarding forecasting, pricing and completing transactions
  •  Meet and exceed annual and quarterly revenue goals



  • 2 - 5 years of experience with software/subscription renewals – experience in SaaS environments a plus
  •  Ability to effectively present to and communicate with customers at the executive level and above Advanced proficiency in contract negotiations and a consistent track record of achieving personal and team renewal goals
  • Excellent organizational and time-management skills to work as efficiently and productively as possible
  • Ability to adapt in a fast-paced and ever-growing environment
  • Smart, bold but humble attitude and Continuous Improvement approach to align with CyberArk’s values
  • Proficiency in SFDC, CPQ, Clari, Microsoft Office Suite is preferred
  • Bachelor’s Degree



CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. 


Recruiting agencies or vendors without a valid agreement between the parties are not authorized to (a) send CyberArk unsolicited resumes or candidate data or (b) contact CyberArk employees for the purposes of presenting candidates for employment. CyberArk will only work with recruiting agencies who have a valid agreement with CyberArk and that are specifically invited by CyberArk’s recruiting team to assist with searching for and submitting candidates for a specific position. Any unsolicited resumes or other candidate data submitted to CyberArk will not be accepted and shall be considered CyberArk’s property. CyberArk will not pay any placement or other fees of any kind for any unsolicited resumes or candidate data that is submitted in violation of this policy. CyberArk does not accept liability under any legal theory such as course of conduct, oral agreements, implied contracts, or otherwise based on negotiations with a candidate identified from an unsolicited resume or data in violation of this policy.