Privilege Cloud Support Manager
CyberArk Software, the global leader in privileged access management, helps organizations transform their business through improved security and reduced risk. As a trusted partner for thousands of companies around the world, CyberArk consistently sets the bar – driving innovation and helping our customers stay one step ahead of attackers.
About the Team
CyberArk’s Privilege Cloud Support Team provides Global customer support for the company’s worldwide enterprise customers and partners. They support the Privilege Cloud SaaS product line of IT Security and Privilege Identity Management solutions. They resolve the customer’s technical problems working closely with Customer Success Management, Security Services and Cloud Engineering.
About the Position
Reporting to the Director of Enterprise Support, the Enterprise Support Manager will manage a regional team of Cloud Support Engineers and lead the development and launch of the Global Privilege Cloud support program. This position will be accountable for the Global support service and help drive a 24x7 operation.
The Enterprise Support Manager is part of the Enterprise Support Leadership team, responsible for the direction of the Privilege Cloud support group in CyberArk.
CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Recruiting agencies or vendors without a valid agreement between the parties are not authorized to (a) send CyberArk unsolicited resumes or candidate data or (b) contact CyberArk employees for the purposes of presenting candidates for employment. CyberArk will only work with recruiting agencies who have a valid agreement with CyberArk and that are specifically invited by CyberArk’s recruiting team to assist with searching for and submitting candidates for a specific position. Any unsolicited resumes or other candidate data submitted to CyberArk will not be accepted and shall be considered CyberArk’s property. CyberArk will not pay any placement or other fees of any kind for any unsolicited resumes or candidate data that is submitted in violation of this policy. CyberArk does not accept liability under any legal theory such as course of conduct, oral agreements, implied contracts, or otherwise based on negotiations with a candidate identified from an unsolicited resume or data in violation of this policy.