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Privilege Cloud Engineer

Cyber Ark

Jul 20

Privilege Cloud Engineer 100% Remote

 

Job Description:

Privilege Cloud is CyberArk's Software-as-a-Service Privileged Access Management solution. CyberArk Privilege Cloud is a strategic offering that provides customers of all sizes with a cloud-native, SaaS solution to protect privileged access in their organization. CyberArk's Privilege Cloud Services team is looking for technical experts and customer focused enthusiasts to join our fast-growing global team.

 

The Privilege Cloud Engineer will be responsible for the delivery and ongoing success of the CyberArk Privilege Cloud customers and will accompany the customer throughout all stages of the deployment life cycle. This includes planning, deploying, integrating, providing technical support, expanding and securing the customer's environment using the solution, setting the customer up for success with CyberArk's Privilege Cloud.

 

Responsibilities:

  • Work directly with the customer to deploy and configure the on-premise components, and integrate the service with the customer's environment
  • Serve as the primary point of contact during planning, deployment and post implementation stages
  • Execute the Privilege Cloud Jump Start plan with the customer, created as a Privilege Access Management enablement services package with the goal of setting the customer on a path to meet their Privilege Access Management goals
  • Assist Privilege Cloud customers with service requests, upgrades, integrations and technical support issues
  • Assist Privilege Cloud customers with developing, managing, and executing project plans and timelines
  • Guide the customer through both Privilege Access Management and Security best practices aimed at rapid risk reduction in the customer’s environment
  • Processing and analyzing customer and product usage data in a SaaS environment for the benefit of both customers and CyberArk

 

Requirements:

  • 3+ years of professional work experience as part of an enterprise software company or systems integrator
  • 2+ years of experience at a SaaS, security or IT vendor in a technical customer facing role
  • Experience setting up and installing enterprise software on Windows and Unix platforms
  • Experience with Active Directory and IDP systems
  • Ability to understand critical issues and bring appropriate resolution to complex problems
  • Ability to anticipate risks and devise solutions in the moment
  • Ability to understand enterprise customers and their needs
  • Excellent organizational skills
  • Excellent communication skills and extensive experience working with clients and partners.
  • Strong written and verbal communication skills
  • Security software or internal IT security experience a plus

 

 

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

 

Recruiting agencies or vendors without a valid agreement between the parties are not authorized to (a) send CyberArk unsolicited resumes or candidate data or (b) contact CyberArk employees for the purposes of presenting candidates for employment. CyberArk will only work with recruiting agencies who have a valid agreement with CyberArk and that are specifically invited by CyberArk’s recruiting team to assist with searching for and submitting candidates for a specific position. Any unsolicited resumes or other candidate data submitted to CyberArk will not be accepted and shall be considered CyberArk’s property. CyberArk will not pay any placement or other fees of any kind for any unsolicited resumes or candidate data that is submitted in violation of this policy. CyberArk does not accept liability under any legal theory such as course of conduct, oral agreements, implied contracts, or otherwise based on negotiations with a candidate identified from an unsolicited resume or data in violation of this policy.