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Privilege Cloud Consultant

Cyber Ark

Nov 29

Privilege Cloud Consultant 100% Remote 

About CyberArk:

 

CyberArk, the global leader in privileged access management, helps organizations transform their business through improved security and reduced risk. As a trusted partner for thousands of companies around the world, CyberArk consistently sets the bar – driving innovation and helping our customers stay one step ahead of attackers.

 

Job Description:

Privilege Cloud is CyberArk's new “as a service” privileged access security solution. CyberArk Privilege Cloud is a strategic offering that provides customers of all sizes with a cloud-native, SaaS solution to protect privileged access in their organization. CyberArk's Global Privilege Cloud team is looking for an experienced technical expert with a customer focused mindset to join our fast-growing Privilege Cloud team.

 

The Privilege Cloud Consultant will work closely with the customer throughout the full deployment life cycle and will be responsible for the delivery and ongoing success of the CyberArk Privilege Cloud. This includes planning, deploying, consulting, expanding and securing the customer's environment using the service.

 

The Privilege Cloud Consultant is expected to become a trusted expert and advisor for our customers and executive sponsors to drive product adoption and to ensure that CyberArk offerings are utilized to its full business value.

 

Responsibilities:

  • Plan and oversee the execution of the Guided Success Plan, a privileged access management program, created and customized according to the customer's needs for ensuring the success in meeting the customer's Privilege Access Management goals.
  • Guide the customer through both Privilege Access Management and Security best practices aimed at rapid risk reduction in the Customer Environment
  • Develop a trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value.
  • Assume overall customer adoption responsibility and act as a critical issue management role.
  • Serve as the primary point of contact during planning, deployment and post implementation.
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs. Through usage and adoption analysis drive renewal of subscription, expansion, and product improvement.
  • Collaborate with internal R&D and Product Management teams on service usage, user experience, automation, and other topics, influencing the product roadmap
  • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
  • Deploy and configure with the customer the On-Premises Components, and integrate the service with the customer's environment
  • Assist Privilege Cloud customers with service requests and technical issues.

 

Requirements:

  • 5+ years of professional work experience as part of an enterprise software company or systems integrator
  • 3+ years of experience at a SaaS or security vendor in a consultancy or customer success role
  • A wide understanding of technologies and technical disciplines, including databases, networking, systems administration, application development, and information security
  • Experience setting up and installing enterprise grade software on both Windows and Unix platforms
  • Experience with Active Directory and IDP systems in Enterprise environments
  • Ability to understand critical issues and bring appropriate resolution to complex problems
  • Ability to anticipate risks and devise solutions in the moment
  • Ability to understand Enterprise customers and their drives for success
  • Excellent organizational skills with the ability to manage multiple projects
  • Strong written and verbal communication skills; ability to communicate to different target audiences
  • Security+, or similar security certifications preferred

 

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

 

Recruiting agencies or vendors without a valid agreement between the parties are not authorized to (a) send CyberArk unsolicited resumes or candidate data or (b) contact CyberArk employees for the purposes of presenting candidates for employment. CyberArk will only work with recruiting agencies who have a valid agreement with CyberArk and that are specifically invited by CyberArk’s recruiting team to assist with searching for and submitting candidates for a specific position. Any unsolicited resumes or other candidate data submitted to CyberArk will not be accepted and shall be considered CyberArk’s property. CyberArk will not pay any placement or other fees of any kind for any unsolicited resumes or candidate data that is submitted in violation of this policy. CyberArk does not accept liability under any legal theory such as course of conduct, oral agreements, implied contracts, or otherwise based on negotiations with a candidate identified from an unsolicited resume or data in violation of this policy.

 

COVID-19 vaccination is a condition of employment at CyberArk, subject to reasonable accommodation where required by law.