CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit https://www.cyberark.com, read the CyberArk blogs or follow on Twitter via @CyberArk, LinkedIn or Facebook.
CyberArk is looking for an experienced, skilled and detail-oriented Customer Journey Manager to help continuously improve the customer lifecycle as well as create, improve, and put into motion success plays across our entire customer base. The Customer Journey Manager will also help create world-class identity security content and procedures that enable Customer Success managers to effectively guide customers through adoption of our solutions. In addition, you will be working hand-in-hand with our Digital Success program to ensure every customer receives the best experience possible.
You will be part of ateam that works collaboratively with Creative, Marketing, Engineering and Product managers to develop best in class content, user experience, and promotion of product features.
A successful Customer Journey Manager through previous experience, research, and analytics will help create and map out a set of complex customer journeys and be able to clearly articulate and quantify goals for each inclusive of entry/exit criteria for stages, “moments of truth” within the lifecycle and how each part of the process helps customers achieve their desired outcomes. You will also make valuable contributions to best practice efforts within the Customer Success Organization.
This role requires impeccable attention-to-detail, the ability to manage multiple concurrent workstreams and collaboration with key stakeholders across multiple business units including Sales, Marketing, Security Services and Product Management.
5+ years of technical project, program, customer lifecycle or product marketing management experience
Mapping and designing multi-channel customer lifecycle/engagements.
Creating multiple net-new, value-add collateral or assets with an understanding of the customers voice
Strong analytics and research skills with data-driven approach to solving complex problems
Superior communication and interpersonal skills; ability to build relationships at multiple levels to work across the organization toward solutions.
Strong presentation skills with the ability to deliver high-quality content for both technical and executive audiences
CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Recruiting agencies or vendors without a valid agreement between the parties are not authorized to (a) send CyberArk unsolicited resumes or candidate data or (b) contact CyberArk employees for the purposes of presenting candidates for employment. CyberArk will only work with recruiting agencies who have a valid agreement with CyberArk and that are specifically invited by CyberArk’s recruiting team to assist with searching for and submitting candidates for a specific position. Any unsolicited resumes or other candidate data submitted to CyberArk will not be accepted and shall be considered CyberArk’s property. CyberArk will not pay any placement or other fees of any kind for any unsolicited resumes or candidate data that is submitted in violation of this policy. CyberArk does not accept liability under any legal theory such as course of conduct, oral agreements, implied contracts, or otherwise based on negotiations with a candidate identified from an unsolicited resume or data in violation of this policy.