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Digital Customer Success Manager

Cyber Ark

Apr 12

About CyberArk: 
CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit https://www.cyberark.com, read the CyberArk blogs or follow us on Twitter via @CyberArk, LinkedIn or Facebook.

 

About CyberArk:

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Cantered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit https://www.cyberark.com, read the CyberArk blogs or follow us on Twitter via @CyberArk, LinkedIn or Facebook.

 

Job Description:

As part of the CyberArk Digital Customer Success team, you will help execute our customer success initiatives to support a rapidly growing portfolio of customer accounts with a digital-first strategy to ensure broad adoption and retention success throughout CyberArk's customer base.

 

This is a great opportunity for someone with a passion for customer success, has strong technical skills and a background in customer marketing or scalable customer programs. We are seeking individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to help our customers succeed.

 

 

Responsibilities:

  • Help execute CyberArk's customer success through multichannel customer campaigns to unlock customer potential, outcomes and time-to-value. This means connecting the customer value journey within each of our products, to a digital onboarding, outreach and adoption motion.
  • Experiment with different tactics and drive continuous improvement, growth and innovation across the people, processes and tools that drive outcomes for customers at scale.
  • Understand and empathize with the entire customer journey, putting the customers' needs and outcomes first
  • Develop, execute and manage integrated customer campaigns and nurtures to influence product adoption, usage and renewals based on customer segments, personas and products
  • Leverage tools, data and tech to deliver value in a one-to-many approach by collaborating on content for cross-channel marketing including website, thought leadership, best practice content, emails, webinars, videos, podcasts and more.
  • Work closely with various teams to gather requirements and develop global campaigns and programs to support onboarding, adoption and renewal phases of the customer lifecycle
  • Manage day-to-day program maintenance, including implementation, pacing and performance
  • Find new opportunities to implement: Programs that will efficiently and effectively drive customer outcomes at scale

 

Experience:

  • 5+ years’ experience in Customer Marketing, Demand Gen, Digital Marketing or Customer Success in high-growth B2B tech/SaaS environments
  • At least 2 years in a customer-focused role
  • Campaign management experience
  • Good understanding of/experience with customer relationship management systems (Salesforce, Marketo, Gainsight)
  • Experience with sales, customer success and marketing analytics to monitor and measure results
  • Able to execute marketing programs including webinars, events, email campaigns and nurtures, digital marketing
  • Project Management experience and an ability to set and drive requirements across multiple functional areas
  • Customer lifecycle experience a plus but not required

 

 

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Recruiting agencies or vendors without a valid agreement between the parties are not authorized to (a) send CyberArk unsolicited resumes or candidate data or (b) contact CyberArk employees for the purposes of presenting candidates for employment. CyberArk will only work with recruiting agencies who have a valid agreement with CyberArk and that are specifically invited by CyberArk’s recruiting team to assist with searching for and submitting candidates for a specific position. Any unsolicited resumes or other candidate data submitted to CyberArk will not be accepted and shall be considered CyberArk’s property. CyberArk will not pay any placement or other fees of any kind for any unsolicited resumes or candidate data that is submitted in violation of this policy. CyberArk does not accept liability under any legal theory such as course of conduct, oral agreements, implied contracts, or otherwise based on negotiations with a candidate identified from an unsolicited resume or data in violation of this policy.