Customer Support Intern

Who we are:

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

What you will do:

Learn:

• Learn about Information Security field, and CyberArk’s products and offerings
• Learn about providing customer service in the technical setting

Help Customer Support Team operate efficiently:

• Review and monitor status of Initial Response Compliance on Support cases, identify and flag the cases where breach of compliance commitment is imminent
• Maintain and update the Salesforce records where adjustments are needed
• Perform upgrades for the Support Lab under guidance of Sr. Engineer
• Perform User Acceptance testing tasks for CRM releases
• Identify cases without updates and raise their visibility
• Maintain the list of current IT issues and their status

Maintain processes and documentation:

• Document processes for Support Playbook
• Create screenshots for enhancing process documentation
• Track and report Answering Service process exceptions
• Maintain on-call schedule and set up call forwarding for weekend duty, follow up with on-call engineers about the time spent while on call

What you need to succeed:

• University of College student with no more than 4 semesters remaining until Graduation
• Major of studies in Business or Information Systems
• Ability and desire to learn new products, technologies, and develop new skills
• Ability to understand technical aspects of a complex system
• Excellent time management, decision making, and organizational skills
• Superior communication skills
• Passion for providing excellent customer service

How you will stand out from the crowd:

• Exposure to Salesforce.com CRM
• Completed Information Security-related courses
• Exposure to a Technical Support Environment

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Recruiting agencies or vendors without a valid agreement between the parties are not authorized to (a) send CyberArk unsolicited resumes or candidate data or (b) contact CyberArk employees for the purposes of presenting candidates for employment. CyberArk will only work with recruiting agencies who have a valid agreement with CyberArk and that are specifically invited by CyberArk’s recruiting team to assist with searching for and submitting candidates for a specific position. Any unsolicited resumes or other candidate data submitted to CyberArk will not be accepted and shall be considered CyberArk’s property. CyberArk will not pay any placement or other fees of any kind for any unsolicited resumes or candidate data that is submitted in violation of this policy. CyberArk does not accept liability under any legal theory such as course of conduct, oral agreements, implied contracts, or otherwise based on negotiations with a candidate identified from an unsolicited resume or data in violation of this policy.