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Customer Success Business Intelligence Analyst

Cyber Ark

May 12

About CyberArk:

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit https://www.cyberark.com, read the CyberArk blogs or follow on Twitter via @CyberArk, LinkedIn or Facebook.

 

Job description: 

CyberArk is looking for a Business Intelligence Analyst within the Customer Success Analytics team to drive insight and action while improvising operational performance across Customer Success. As a valued member of the growing Global Revenue Operations and Analytics team, you will be responsible for providing business intelligence to improve day-to-day internal operations as well as analyzing customer data to inform engagement and intervention decisions. The ideal candidate is a driven, passionate problem solver who can frame analytic approaches to address critical business questions and then conduct analysis and build reports to identify insights and actions. You will report to the Manager of Customer Success Analytics and work closely with members of Customer Success, Finance, Marketing, Sales, IT, and other colleagues and analysts in the Global Revenue Operations team. 

 

Responsibilities:  

  • Apply structured problem solving and hypothesis-driven approach to generate insights, trends, implications, and actions related to Customer Success 

  • Partner closely with Customer Success leadership to develop and validate KPIs; develop automated views to measure and track daily, monthly, quarterly performance of KPIs 

  • Provide insight into customer engagement and behavior through analyzing firmographic, usage, support, and financial data  

  • Design, build, deliver, and maintain best-in-class actionable reporting using Tableau for all areas of the Customer Success Organization 

  • Ensure reports are accurate, timely, and delivered in an accessible manner 

  • Drive adoption and usage of reporting and KPI metrics 

  • Help Customer Success leaders and managers understand product usage and user behavior that will facilitate data-driven decision making  

 

Job Requirements:  

  • 3+ years of relevant experience in analytics or Customer Success operations  

  • Tableau development skills 

  • SQL knowledge used to analyze, modify, and filter data 

  • Experience with Salesforce.com data and reporting 

  • Ability to structure and execute complex analyses and tell a story with data 

  • Excellent verbal and written communication skills 

  • Ability to multi-task and work in a dynamic, fast-changing entrepreneurial environment 

  • Smart, bold but humble attitude to work collaboratively with CyberArk colleagues 

 

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

 

CyberArk may, if required by applicable law, implement a mandatory vaccination policy as a condition of employment, subject to reasonable accommodation where required by law.

 

Recruiting agencies or vendors without a valid agreement between the parties are not authorized to (a) send CyberArk unsolicited resumes or candidate data or (b) contact CyberArk employees for the purposes of presenting candidates for employment. CyberArk will only work with recruiting agencies who have a valid agreement with CyberArk and that are specifically invited by CyberArk’s recruiting team to assist with searching for and submitting candidates for a specific position. Any unsolicited resumes or other candidate data submitted to CyberArk will not be accepted and shall be considered CyberArk’s property. CyberArk will not pay any placement or other fees of any kind for any unsolicited resumes or candidate data that is submitted in violation of this policy. CyberArk does not accept liability under any legal theory such as course of conduct, oral agreements, implied contracts, or otherwise based on negotiations with a candidate identified from an unsolicited resume or data in violation of this policy.