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Customer Programs Specialist - EBC Coordinator

Cyber Ark

Apr 27

About CyberArk:

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit, read the CyberArk blogs or follow on Twitter via @CyberArk, LinkedIn or Facebook.


Job Description:

CyberArk is looking for an experienced Customer Programs Specialist – EBC Coordinator to join the team. In this role, you will build and grow a strategic customer marketing program. The ideal candidate is creative and has experience coordinating cross-functional projects. The right candidate is willing to be hands-on with early program execution, while at the same time building a scalable, global program that will expand over time.


Responsibilities may include, but are not limited to:

  • Support development and coordination of the CyberArk Executive Briefing Center (EBC) program.
  • Qualify briefing requests with sales leadership, strategically plan events, coordinate all tactical components of briefings (administrative/logistical/hospitality), and participate in the execution of briefings.
  • Prepare for meetings by compiling agendas, pulling background materials, and preparing briefing documents. Following meetings, generate meeting notes, document follow up activities, and ensure timely completion of commitments made.
  • Maintain EBC reports in Salesforce and report EBC insights on a regular cadence
  • Work with product marketing and other relevant teams and vendors to assist with updating EBC presentation materials
  • Communicate directly with customers, sales, marketing, administrative services, consulting, and executive leadership to strategically plan, schedule, and execute executive briefings.
  • Work with internal program stakeholders and leadership team to market briefing center programs to increase awareness and provide valuable communications.
  • Develop and oversee training programs for internal staff, account managers, and presenters.
  • Mature and advance the program vision over time.
  • Participate in ongoing cyber security training.
  • Support other customer marketing initiatives as needed.


Job Requirements:

  • BA/BS degree and 4+ years client-facing experience, preferably in high-tech industry
  • 2+ years as an Executive Briefing program manager OR in a field marketing role working on customer events or field programs
  • Reliable, confident, and articulate
  • Client-facing experience in a highly professional office environment
  • Strong work ethic with energetic, professional, team-oriented attitude
  • Demonstrated ability to multitask in a demanding, fast-paced environment
  • Excellent communication, presentation, and organizational skills
  • Basic computer skills including all MS Office applications (Word, Excel, Outlook, PowerPoint)
  • Ability to work in Newton, MA office, with occasional domestic and international travel.


CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.


CyberArk may, if required by applicable law, implement a mandatory vaccination policy as a condition of employment, subject to reasonable accommodation where required by law.


Recruiting agencies or vendors without a valid agreement between the parties are not authorized to (a) send CyberArk unsolicited resumes or candidate data or (b) contact CyberArk employees for the purposes of presenting candidates for employment. CyberArk will only work with recruiting agencies who have a valid agreement with CyberArk and that are specifically invited by CyberArk’s recruiting team to assist with searching for and submitting candidates for a specific position. Any unsolicited resumes or other candidate data submitted to CyberArk will not be accepted and shall be considered CyberArk’s property. CyberArk will not pay any placement or other fees of any kind for any unsolicited resumes or candidate data that is submitted in violation of this policy. CyberArk does not accept liability under any legal theory such as course of conduct, oral agreements, implied contracts, or otherwise based on negotiations with a candidate identified from an unsolicited resume or data in violation of this policy.