Support commercial clients in the design, building, and fusion of fraud operation and security strategy programs by evaluating and enhancing fraud controls within existing and proposed customer-facing external applications. Lead various day to day functions embedded within the existing fraud operations department and focus on enhancing the strategic vision through technology implementations, establishing process enhancements and improvements, and anomaly detection maintenance and efficiency. Socialize in maturing components of the fraud operations department, including training and transferring knowledge to fraud and security personnel and fusing capabilities, including advanced analytics, intelligence feeds, and monitoring operations with the security operations center to form fraud fusion centers. Support technical direction and implementation for development, design, and systems integration across multiple client engagements from definition phase through implementation. Leverage expertise in evaluating and tuning leading fraud and anomaly detection tools, assessing a client's current threat landscape from an account takeover or account compromise point of view, and determining technology, process, and procedure gaps. Articulate findings and interact with executive leaders, business unit managers, and technical staff clearly to design future state fraud prevention and detection capabilities. This position will require travel of up to 50% of the time to client sites.
This position is open to remote delivery anywhere within the U.S., to include the District of Columbia.
10+ years experience with digital fraud or online strategy management in online, credit card, or consumer finance
Knowledge of emerging threats, fraud trends, and investigations, including for financial services
Knowledge of various online fraud controls, including authentication and payment transactions
Knowledge of fraud trends, tools, and models
Knowledge of data analysis platforms, including Kibana, Splunk, or Hadoop
Ability to provide guidance to fraud, technology, and business teams, including input to projects during analysis and design phases to ensure all requirements have been considered and addressed appropriately
Ability to provide thought leadership for balancing fraud detection and prevention with customer experience
Ability to travel up to 50% of the time
Experience with designing layered fraud strategies that minimize customer disruptions effectively while enhancing security
Experience in collaborating with stakeholders to identify and mitigate omni-channel and new account, application, or registration fraud and protect existing accounts
Experience with developing and implementing technical fraud strategies to detect and prevent account takeovers, compromised accounts, and fraudulent withdrawals
Experience with fraud network technical architecture and strategy decisions
Experience with Microsoft Office, including Word, Excel, and PowerPoint
Ability to manage technical implementations and online controls for fraud and cyber teams
Ability to support products and vendor requirements for fraud detection, triage, escalation, and investigations activities
Ability to be a key point of contact for technical questions both internally and with client partners aligning with technology and operation teams
Ability to recognize system deficiencies and implement effective technical solutions
Possession of excellent oral and written communication skills, including explaining technical information effectively to all audience levels in a concise manner
The proposed salary range for this position in Colorado is 170,000 to 200,000. Final salary will be determined based on various factors.
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